Blended Bridge Shop Policies

Shipping:

To return your product, you should mail your product to: NEED PO Box ADDRESS 

We don't accept order cancellations. But please contact us if you have any problems with your delivered order.

 

Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer refunds or replacements for stolen packages. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process. 

 

Returns/ Exchanges:

We gladly accept returns and exchanges, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To return your product, you should mail your product to addressed to: Ariana Jones PO Box 902, Capitola Ca 95010.  If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend selecting a trackable option for your return shipment. We cannot honor returns that are lost in transit, so trackable options are your best bet! All items must not have any visible signs of wear, and returned with the original box, tags and/or packaging intact.Contact us at BlendedBridge@gmail.com within: 14 days of delivery. Ship items back within: 30 days of delivery

 

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Items on sale.

 

Repairs and defective items:

 

We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at blendedbridge@gmail.com and send your item to: Ariana Jones PO Box 902, Capitola CA 95010. We assess repairs and defective item claims on a case by case basis. Please email us at blendedbridge@gmail.com with the following information; 1) your order number, 2) the email address used to place the order, 3) name of the item, and 4) a photo of the damage. Please note we are not able to repair or replace defective item claims after 45 days from the date of purchase.  


Notes:

Return requests are processed within 5 business days of receipt, during business hours, Monday-Friday.

 

All items purchased with a discount are non-refundable.

Please email us if you have any questions at blendedbridge@gmail.com + someone will get back to you shortly!